Privacy, and Data Policy

Welcome to Fortunica’s Privacy Policy. This page explains how we collect, use and protect personal information when you create an account, make deposits or play games. It covers the main types of data we handle, how that data is used for account management and payments, and your rights to access, correct or delete information. Read these terms to understand how we store data, how cookies and tracking work on the site, and how third parties may receive limited information to provide services. Use of the site indicates you accept these terms where applicable.

Types of data collected

Personal data

Name, email, date of birth, address and ID documents when required for verification. Contact details used for account notices and support. Information provided during registration or when contacting support.

Technical data

Device and browser information, IP address, operating system, device identifiers and log data. Connection and session data collected to deliver site content and to help maintain security and performance.

Transactional data

Payment details, deposit and withdrawal records, currency (AUD/A$), PayID or POLi references, voucher or cryptocurrency transaction identifiers when used, bet and wager history and game activity needed for account balance and financial reporting.

How information is used

Account setup and verification, processing deposits and withdrawals, and applying bonuses and loyalty points. Fraud prevention, risk checks and meeting regulatory or tax obligations. Providing customer support and responding to enquiries. Aggregated data for analytics and product improvements.

Data protection and security practices

Access controls and encryption protect personal and transactional data in transit and at rest. We use HTTPS and industry-standard encryption measures to secure login and payment flows. Staff access to personal data is limited to authorised personnel for legitimate service purposes.

Cookies and tracking technologies

Cookies and similar technologies are used to manage sessions, remember preferences, and collect analytics. Third-party analytics and advertising providers may set cookies. You can control cookie settings via your browser and opt out of certain tracking through device or browser tools.

User rights

Access and correction

Request a copy of personal data held about your account and ask for incorrect information to be updated. Use account settings or contact support to submit requests.

Deletion and restriction

Request account closure and deletion where permitted by law. Some data may be retained for legal, tax or dispute-resolution purposes. You may request restriction of processing in certain circumstances.

Data sharing and third parties

We share data with payment processors, game providers, identity verification services and service providers who perform functions on our behalf. Limited information may be disclosed to comply with legal or regulatory requests. Aggregated or anonymised data may be shared for analytics without personal identifiers.

Updates to this privacy policy

Policy changes may occur. Updated versions will be posted on the site with an effective date. Significant changes affecting rights or processing will be communicated where required. Check this page periodically for the latest terms.