Fortunica Casino Terms and Conditions
Welcome to Fortunica. This Terms and Conditions page sets out the rules that govern use of our casino and sportsbook services, account conduct, payments, bonuses and the relationship between us and users. Read these Terms carefully before registering, depositing or playing. By accessing the site or creating an account you accept the Terms and any updates published here. Availability of games and services depends on your account eligibility and local rules.
Account Responsibilities
Registration and Verification
Create one account per person. Provide accurate name, date of birth, address and contact details. We may require identity and address documents before allowing withdrawals or at other risk checks. Failure to verify may delay or block withdrawals.
Account Security
Keep login details confidential. Report unauthorised access immediately via live chat or support email. We may suspend accounts that show suspicious activity, chargebacks, or breaches of these Terms.
Eligibility Requirements
Minimum age to use the service is 18. Account access is restricted in certain countries and regions. Use of the site is subject to local laws. You must be legally permitted to gamble where you are located. One account per person; duplicate or shared accounts are prohibited.
Acceptable Use of the Service
Use the platform for lawful gambling and entertainment. Prohibited actions include fraud, money laundering, using bots or automated tools, collusion, bonus abuse, selling or transferring accounts, and attempting to circumvent restrictions. We reserve the right to close accounts and forfeit funds where unacceptable use is detected.
Bonus and Promotion Rules
General Principles
Bonuses and promotions are subject to separate promo terms and these Terms. You may need to opt in. Wagering or play-through requirements, game contribution rates, maximum bet limits while a bonus is active, and expiry periods apply. Only one active bonus may be used unless stated otherwise. Misuse of promotions can lead to bonus removal and account sanctions.
Deposits and Withdrawals
Supported payment methods include cards, bank transfer, PayID, POLi, Neosurf and selected cryptocurrencies where offered. Minimum deposit and withdrawal amounts depend on the chosen method and are shown in the cashier. Deposits are usually credited instantly; withdrawals require verification and processing and may take additional time once approved.
Verification and Limits
KYC checks may be required before paying out funds. Withdrawal limits and processing times can vary by payment provider and VIP status. We do not guarantee instant payouts; external payment providers may apply fees or delays.
Dispute Handling
Contact support via live chat or support email for account or payment queries. If a concern remains unresolved, submit a formal complaint to the complaints email. We will review disputes in line with these Terms and our procedures. Decisions will be communicated by email or account messages.
Updates to the Terms
We may amend these Terms from time to time. Changes take effect when published on the site or notified by email. Continued use of the account after updates constitutes acceptance of the revised Terms. Check the Terms regularly for updates.