Safer Gambling

We take player safety seriously at Fortunica. Our Fortunica Responsible Gambling policy sets out clear steps to help you play within limits and avoid harm. We provide tools to control spending, options to pause or close accounts, and guidance to recognise risky behaviour early. Our aim is practical: reduce harm, protect funds, and make sure gaming stays entertainment. Use the controls in your account or contact support if you need help. Read on for concrete options and how to access professional support when required.

Player Protection Principles

Clear rules apply to all accounts. Responsible play means betting only what you can afford and using available limits. Fortunica Responsible Gambling emphasises prevention, transparency and quick access to safety tools. Account eligibility and actions must follow the Terms and Conditions and local law.

Tools to Manage Your Activity

Deposit Limits

Set daily, weekly or monthly deposit caps in account settings. Limits take effect immediately or after a short processing period depending on the level chosen. Reduce or increase caps from your profile page.

Loss Limits

Apply loss limits to control net losses over chosen timeframes. Loss limits are calculated on settled bets and used to halt further play once the cap is reached. This helps prevent chasing losses.

Session and Time Limits

Use session timers to limit playing time per visit. Set reminder alerts or automatic log-outs after a defined session length. Time limits help balance play with other daily activities.

Cool-Off and Self-Exclusion

Choose a temporary cool-off period or a longer self-exclusion. Cool-off pauses access for a short time. Self-exclusion blocks login for the selected period and requires contact to lift restrictions once the period ends.

Recognising Problem Behaviour

Watch for signs such as increasing deposits, longer sessions, neglecting responsibilities, or using gambling to escape stress. Rapid changes in play patterns or difficulty stopping are strong indicators that help is needed.

Practical Guidance to Stay in Control

Set budgets before you play and stick to them. Avoid chasing losses. Use smaller stakes and preset session limits. Keep payment details secure and remove stored methods if that helps. Share access with a trusted person if you need accountability.

Access to Professional Help

If gambling causes distress, contact a support organisation. For Australia, reach out to Gambling Help Online, Lifeline or local counselling services. We can provide links and contacts via live chat or email on request. Emergency or crisis services should be contacted directly when required.

Contact and Support

Live chat and email support can assist with setting or changing limits and starting exclusion processes. For detailed advice and referrals to counselling, contact our support team and request responsible gambling assistance.